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Frequently Asked Questions

Is it possible to cancel a recharge already made?
How do I recharge a national prepaid number?
How can I delete my customer account?
How do I recharge an international prepaid number?
How long do recharges take to process?
What is a PIN recharge and how does it work?
What is a recharge?
Can I send a top-up to another person?
What should I do if I haven't received my recharge?
I have topped up to the wrong number
Why was I charged management fees?
Why was I charged for a payment that wasn't processed?
I can't make the payment with my credit card
Is it possible to get an invoice for my order?
Why have I been charged for a failed transaction?
How can I cancel my subscription?
What does the unlimited discounted top-up subscription include?
How does the free trial period work?
How to get the most out of my subscription?
Can I get a refund for my subscription?
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