As a general rule, recharges are usually effective in a few seconds, but sometimes mobile phone companies can experience a series of delays and technical problems that can cause our recharge to take much longer than usual to arrive.
Are the recharge details correct?
Check the phone number, the operator, and that the email address you provided is correct. Very often, this is the main reason why you do not receive the recharge. Before making the payment, make sure that everything is correct to avoid this type of problem.
Haven't received your recharge and all the details are correct?
If you haven't received your recharge and have verified that all the details are correct, you will need to contact our customer service by providing the following details:
As soon as you provide all the necessary details, we will contact you as soon as possible to find a solution to your problem.
