A mobile top-up is the process of adding balance or credit to a prepaid mobile phone line. This allows users to make calls, send text messages (SMS), and use mobile data according to their operator’s plan or tariff.
How many top-ups can I make in a day?
To ensure transaction security and prevent potential fraud, we set a limit of three top-ups per day per phone number.
If this limit is exceeded, the system may temporarily block new top-ups for a 24-hour period.
What happens if I make a failed top-up?
If the payment was deducted but you did not receive the balance, we recommend waiting a few minutes, checking your transaction receipt, and if the issue persists, contacting our support team.
How can I know if my number is active?
If you want to verify whether your number is still active, you can perform some simple checks. The fastest way is to try making a call or sending a text message; if the call connects or the message is sent successfully, your line is operational. You can also check your balance by dialing the appropriate code.
What types of top-ups are there?
There are two types of top-ups available: single top-up and recurring top-up. The single top-up is done manually whenever you need it, immediately crediting your balance, allowing you full control over your top-ups. On the other hand, the recurring or automatic top-up is scheduled at regular intervals, such as daily, weekly, or monthly, ensuring you never run out of balance without intervention. Both options are designed to provide convenience and adapt to your needs.
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