It's possible to enter the wrong phone number when topping up. Unfortunately, if this happens, our options are limited. Once the top-up is completed and payment is processed, the operator will proceed with the transaction, and we won't be able to issue any refunds or intervene.
Can I cancel a top-up or change the number if I've made a mistake?
If the top-up is successful, it won't be possible to change the number or request a refund, as this indicates the operator has processed the transaction correctly and we can't intervene.
However, if you encounter any issues with your top-up, please contact our customer service, and we'll do our best to resolve the issue.
How can I avoid making mistakes when topping up?
To prevent errors, we recommend paying close attention when placing your order. After entering all the information, it's crucial to carefully review the Order Summary before proceeding with payment, as once payment is made, no changes to the data or refunds can be requested.
