Frequently asked questions Onatel top-ups

• Can I top up another person's balance?
  Yes, you can top up another person's balance by entering the account number or the recipient's ID during the top-up process.
• What should I do if my top-up is not reflected in my account?
  Check your transaction history. If the Onatel top-up still does not appear, please contact our customer support. Keep in mind that sometimes the top-up may be delayed by a few minutes.
• How long does it take for the top-up to appear in my account?
  Onatel top-ups usually appear instantly, however, in rare cases, it may take up to 15 minutes to show in your account. If after this time it still does not appear, please contact us.
• Can I make international top-ups?
  Yes, we offer the option to make international Onatel top-ups. To do so, simply choose the recipient's country and the number you want to send the top-up to.
• Can I get a refund if I made a mistake in the top-up?
  Refunds are subject to review. Please contact our support team for assistance.
• Can I use the top-up website from my mobile device?
  Yes, our website is compatible with mobile devices, computers, and also tablets so you can make your top-ups from any type of device.